FAQs

1. How do I place an order?

To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details. Once your order is confirmed, you will receive an email confirmation with the order details.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can select your preferred payment option during the checkout process.

3. Can I modify or cancel my order after placing it?

Once an order is placed, it is processed immediately to ensure quick shipping. Unfortunately, this means we cannot modify or cancel orders once they are confirmed. Please double-check your order before completing the purchase.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this information to monitor the delivery status of your order.

5. What is your return policy?

We have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Please refer to our Shipping & Returns page for detailed information on the return process.

6. Is my personal information safe on your website?

Yes, your privacy and security are our top priorities. We use advanced encryption technology to protect your personal information, and we do not share your details with third parties. For more information, please read our Privacy Policy.

7. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary based on your location. You can find more details on our Shipping & Returns page.

8. How can I contact customer support?

If you have any questions, concerns, or issues, our customer support team is here to help. You can reach us via email at support@everpure.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

9. Do you offer gift cards?

Yes, we offer gift cards of various denominations. Gift cards are a great way to share the joy of shopping with your friends and family. You can purchase them on our website, and they are delivered electronically via email.

10. Can I change my account password?

Certainly! You can change your account password by logging into your account and visiting the 'Account Settings' section. From there, you can update your password to enhance your account security.

If you have any other questions or concerns not covered here, please don't hesitate to reach out to our customer support team. We are here to assist you!